M.AVINASH

IT Systems Engineer

Responsible for comprehensive IT service analysis, infrastructure management, cloud service administration and end-user support. Spearheaded the deployment and management of Microsoft Intune for device enrollment, compliance policies, and application deployment. Configured and deployed HP ZBook G10/G11 laptops utilizing PowerShell scripting with dual profiles (INT & Clean) for enhanced user experience. Administered Microsoft 365, Azure, and Duo Admin portals to streamline user provisioning, license management, and MFA configuration. Oversaw Windows Active Directory and Azure AD environments, focusing on OU structuring, user account modifications, and device assignments. Managed enterprise applications including CCH ProSystem FX Engagement, GoSystem, XCM, LastPass, and Caseware for seamless operations. Controlled access through Verkada Access Console, granting permissions based on team and department roles. Executed seamless onboarding and offboarding processes, ensuring timely provisioning and deprovisioning of IT resources. Supported Cisco Wireless AP devices, maintaining secure and scalable connectivity. Maintained Hostpools and VDI servers, applying patch updates and managing server drain modes during maintenance. Configured and resolved issues related to Cisco AnyConnect VPN, ensuring secure remote access. Managed and Maintained VC gear, including POLY Crestron devices, POLY controllers, POLY cameras, and Innovation TVs. Administered MagicInfo Application for dynamic content projection during IT orientations, corporate events, and company-wide activities. Utilized Tanium Console for real-time monitoring of network health, IT asset visibility, and user activity. Proficient in Mimecast Security Console for managing email security

• Streamlined device management processes through effective use of Microsoft Intune.
• Enhanced security protocols by implementing robust MFA configurations via Duo Admin portal
• Improved network visibility and threat detection capabilities with Tanium Console.

Environment: IT Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations · ·Monitor performance and maintain systems according to requirements · Troubleshoot issues and outages · ·Ensure security through access controls, backups and firewalls · ·Upgrade systems with new releases and models · Develop expertise to train staff on new technologies · *Build an internal wiki with technical documentation, manuals and IT policies · *Installing, configuring and maintain servers and networks; · *Sustaining network integrity, server deployment, and security; · Monitoring and maintaining network servers such as file servers, VPN gateways and intrusion detection systems · *Maintaining all High end printer like HP laserjet MFP E82560/E77830/E82540/E87640 · *Managing all VC room from office · *Handling Complete PAN india BankofAmerica Employees for APOS and Filenet and AWS issues · *Managing BCP site(Backup site) all systems and laptop issue · *Sending regular green reports to complete BOA Managers about daily activity · *Manage and configuration of Opentext Media gateway configuration for voice and rightfax application

Responsibilities. Maintain a 70% customer renewal rate. Keep detailed account records and contact logs. Respond to all customer inquiries in a timely manner also find customer details using researching tool Bloomberg, xray linkedin, linkedin. Negotiate prices terms of sales and service agreements. Quote prices credit terms and other bid specifications. Utilize a consultative selling approach on all calls. Give on-site sales presentations to existing and potential customers. Developed strategies to grow customer base which resulted in a 25% increase in monthly sales. Communicated sales promotions to customers to grow average customer account size by 10%. Prioritized daily workflows including all inbound calls quotes and sales-related inquiries. Conducted business to business telephone sales. Managed and recorded all leads from outbound telephone marketing. Contacted new and existing customers to discuss how their needs could be met with specific products and services. Emphasized product features based on analysis of customers' needs. Maintained friendly and professional customer interactions at all times. Exceeded targeted sales goals by 20+%

Responsible for providing client-facing IT support, troubleshooting hardware and software issues, and managing user accounts and system access. Provided comprehensive IT support to Honeywell employees through BT Cloud Contact One Desktop application, managing emails, calls, and chats e ciently. Applied a logical approach to problem-solving and readily learned new technologies to enhance customer-facing support. Utilized BMC Remedy ticketing tool 8.3 via Jump Server to create and manage tickets for remote-based technical issues. Addressed and resolved technical issues related to Cisco AnyConnect VPN, wireless connectivity, Outlook, and SAP for client systems (AERO, CORP, TC). Performed L1 troubleshooting for hardware, software, and networking problems, ensuring minimal disruption to end-users. Resolved McAfee antivirus login issues by utilizing machine ID and client ID within Policy Console, maintaining endpoint security. Managed user accounts, Distribution Lists (DLs), shared folders, generic mailboxes, and admin accounts, executing creation, modification, and deletion processes. Diagnosed and resolved account lockout issues remotely, employing specialized tools for unlocking and identifying user accounts. Utilized SAP admin logon to manage user access, including unlocking accounts and facilitating password changes based on SAP system ID. Installed software on Honeywell employee machines via SCCM using the software center through remote IP connections. Processed requests for Mobile Device Management (MDM) access, supporting mobile devices for end-users based on their respective regions. Conducted basic troubleshooting for OneDrive and SharePoint issues, contributing to seamless data access and collaboration.

• Contributed to faster resolution times by using Knowledge Base Articles (KBAs) to every issue within Remedy tickets.
• Supported email security by resolving McAfee antivirus login issues.

Provided comprehensive Level 2 IT support, managed Citrix environments, and ensured compliance and resolution of complex technical issues for global user base. Provided Global IT Services Desk L2 support, focusing on troubleshooting and resolving technical issues for end-users. Managed and resolved issues related to Mac OS X, including troubleshooting, upgrading, and software installation. Configured and troubleshooted email clients on iOS and Android devices, ensuring seamless communication for users. Administered Citrix products, including Sharefile, Xendesktop, and XenApp, to ensure e cient virtual application and desktop delivery. Addressed issues related to Citrix Receiver, Citrix VPN, and VID, enhancing user experience with virtualized environments. Provided IT support to a 4500+ user IT infrastructure, ensuring high availability and minimal disruption. Deployed patches to client systems, maintaining security and system stability. Supported Citrix Goto products, including GoToMeeting, GoToTraining, GoToAssist, GoToWebinar, and GoToMyPC. Managed desktop and laptop compliance, including Active Directory responsibilities. Addressed web browser issues, including Java-related problems. Coordinated with network and server teams to resolve escalated issues e ciently. Resolved internet connectivity issues affecting end-user systems and laptops. Addressed email-related problems, including Outlook send/receive issues. Managed system allocation, ensuring end-users received systems with required applications and policies. Resolved account lockout issues, maintaining user access and security. Granted access to shared folders and printers within NTFS file systems.

• Contributed to e cient resolution of escalated network and server issues through effective coordination with specialized teams.
• Enhanced system security and stability by managing and deploying patches to client systems.

Responsible for the network and system administration and the maintenance of communication services Engineered, maintained, and troubleshooted Mac OS X systems, including upgrades and software installations. Configured and troubleshooted email clients on iPhones, iPads, and Android devices. Managed networking infrastructure, including cable testing, crimping patch cables, and ensuring connectivity. Administered SonicWall model TZ 215 firewalls, managing incoming and outgoing IPs while monitoring internet usage through tra c analysis. Managed and Maintained Windows servers and Client computers for multiple OS families. Performed regular backups of firewalls to ensure data protection and disaster recovery. Managed the Linux Mail server (Ubuntu) and lease line of Internet, ensuring seamless communication and connectivity for the o ce and remote sites. Configured and troubleshoot network printers HP/Canon. Configured and troubleshooting of Wireless LAN in desktops and laptops

• Monitored internet usage by analyzing tra c, enhancing network security.
• Enhanced overall network stability and performance by proactively managing and optimizing network hardware.

Responsible for hardware and software maintenance, troubleshooting network issues, and providing support to tier 1 technicians. Supported tier 1 technicians in a chat room environment, providing guidance and expertise to resolve technical issues. Collaborated on escalated Tier 1 sessions as needed, utilizing expertise in IT support to address complex problems. Maintained Windows Server, desktop, and laptop systems, resolving hardware and software issues. Troubleshooted network-related problems, setting up and maintaining NT servers and workstations within the network. Managed hardware maintenance for servers, desktops, and laptops, ensuring optimal performance and longevity of equipment. Conducted daily backups for Thin Client servers and PCs, safeguarding critical data against loss or corruption. Managed Software Licensing Solve the issue of the users, handling Lease line of Internet & other maintenance of o ce & remote sites Maintained Wireless LAN Coordinated and implemented hardware and software upgrades.

• Enhanced the e ciency of tier 1 support operations by providing expert guidance and assistance
• Contributed to seamless client operations through effective network troubleshooting and maintenance.

Responsible for system administration, network troubleshooting, and client support within a LAN environment. Managed and maintained desktop systems and resolved network-related issues across a 150-node LAN, ensuring smooth operation of all IT resources. Diagnosed and resolved hardware failures, wireless LAN issues, and system performance bottlenecks, minimizing downtime and maximizing productivity. Created and deleted Windows domain accounts while administering Active Directory, added ADIDs to OUs, enabling/disabling accounts Coordinated with the Windows admin team to ensure seamless client application configurations. Installed, configured, and troubleshot Microsoft Outlook and O ce 365 email clients, providing ongoing support to end-users. Setup and resolved email issues on mobile platforms, Android and iPhone, maintaining mobile email services. Installed and supported VPN clients, including RSA token integration, Diagnosed and removed malware/virus infections using enterprise-grade antivirus tools, proactively maintained security. Installed application software via Webshare and MSDN library Provided remote support for windows 7,8 and 8.1 systems thus ensuring minimal downtime. Led hardware/software installations and upgrades in coordination with cross-functional teams, maintaining IT standards

• Demonstrated e ciency on maintenance and management across a 150-node LAN, enhancing overall IT infrastructure operation.